How long does shipping take?
Each individual item will have a shipping time in the description. The average time to send an order varies between 1-5 days unless it is a custom order or a preorder. If the shipping time is going to change at all, you will be contacted first.
Where does my order ship from?
All items will be shipping from Orange County, CA. The post office locations will vary between Newport Beach, Santa Ana, and Costa Mesa.
Do you restock items?
Yes, I restock most items unless otherwise stated as a limited release. If you would like to inquire about a specific item, please do not hesitate to reach out.
Return and Exchanges
What is your return policy?
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you, within 48 hours of receiving your return, if you are eligible for a refund. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 5-7 business days for your bank or credit card company to process and post the refund too.
What is your exchange policy?
We accept exchanges as long as the item is in original unopened condition and free of any damages. To exchange an item please contact us at firstname.lastname@example.org and let us know of the exchange and we will send you a return label. Your exchange will be processed once we receive your item. For the new item, please either purchase the item you want right away or you can wait until your exchange is processed to use that as a credit towards your new purchase.
All exchanges will be credited back to the original form of payment.
How much is the return shipping fee?
The return shipping fee is currently free of charge but is subject to change in the future.
When will I receive my refund?
We will notify you, within 48 hours of receiving your return, if you are eligible for a refund (this means as long as the item is in original condition unopened). If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 5-7 business days for your bank or credit card company to process and post the refund too.
Moon Magick Questions
Why do you spell magick with a k?
The term magick was first introduced by Aleister Crowley. The magick that I am referring to is not the same as stage or performance magic, it is occult magick. The term magick was first introduced by Aleister Crowley. I believe that there is no one definition or perception of magick, because it is so broad. It primarily focuses on spirituality, witchcraft, mysticism, etc. You do not need to be a witch to practice magick, and it is not a negative thing to practice magick unless you are choosing to use it for evil. The type of magick that I focus on with Moon Magick is for self care, manifestation, and spirituality.
"an effort to make a change in one's life by using one's own personal energy and the energy of surrounding elements." (source)
Magick is using your own personal energy and the energy of surrounding elements to heal and help your soul thrive to its highest degree. magick is inclusive to everyone and does not discriminate. you are here for a reason, and if this all resonates with you, it may be time you acknowledge the path that has brought you here if you're open to the idea of magick.
Where do you source your products?
All products at Moon Magick Boutique are either handmade by me or handmade by other small businesses within the US. Almost all items you won't find on Amazon or Aliexpress because I believe in supporting small business and only stocking high quality items that are carefully created with care and consideration for the consumer.
All crystals are from ethical vendors who receive them directly from the mines and are verified for authenticity.
How long have you been practicing Tarot?
I have been practicing tarot since 2011 but in a passive, every once in a while way up until the last couple years. My journey with Tarot started out for fun with some friends and I fell away for it for a little while as my spiritual journey went another direction. The last couple years as I have been focusing more on my mental health, I have learned that Tarot is a great skill to have to help guide myself in my mental health journey and spiritual journey and I had only done readings for friends and family up until last year, 2020. I started offering my services in intuitive tarot readings beginning in July of 2020 on a much smaller scale than this, and I have been offering them through my website since April of 2021.